FAQ

What makes Quality Home the best in Queensland?

Well honestly, it's because of our people, our commitment, and our very high standards. We take our job very seriously.

We go to great lengths to hire the right people to clean your home. To insure that we clearly understand all your needs and to have the best communication possible, all of our employees speak and read English.

Ms.Q team cleans your entire home each visit. Many other house cleaning services use a rotational system, meaning one portion of your home gets an in-depth clean on each visit. With Mrs. Clean, your entire home is thoroughly cleaned each and every time we service your home.

We carry insurance that protects you if an accident or injury happens on your property. We are very proud of our people and proud of what we do, and it shows in the service you'll get.

We are a new kind of cleaning company. We take care of all your cleaning needs: Heavy duty scrubbing, shine, wash and organize your home.

Let us know what your custom cleaning needs are, we will do our best to do it all.



What is Ms.Q guarantee?

We care about our house cleaning service to you, and we're not satisfied if you're not.

We offer a 100% satisfaction guarantee. If something was missed, and you are not satisfied with your house or office cleaning, please notify us within 24 hours of the cleaning and we will send the team back out at our expense to correct the problem.

We ask for performance feedback from all of our clients. We want to know if there was even a minor item you noticed. (of course, we love positive feedback too!) Our customer service and near-obsessive desire to please insure consistent and high quality cleaning.



Do you have references?

Absolutely. We have testimonials visible on the site, and we have client references available by request.



What kind of services do you offer?

Our regular services are: Regular cleaning, Exit cleaning, Move in cleaning, Spring cleaning, After constructions cleaning, Common areas cleaning and Carpet cleaning.

We can also help you with window cleaning, organisation of garages, sheds, pantries, polish silverware, before and after party cleaning and many other odd jobs around the house.

Please check our services pages for detailed list of services.



Anything we can't help with?

Due to health concerns (toxoplasmosis) we do not clean out cat boxes. Blood, vomit and anything else along these lines (either of human or animal origin) needs to be cleaned though a bio-hazard cleaning service.



Can I trust the maids?

You can trust Ms.Q!

Ms.Q sends pre-screened, trusted, and dependable employees to your door. If we would not trust someone in to clean our own home or office, we're not going to send them to clean yours.



Are Ms.Qís employees bonded?

Ms.Qís employees are bonded for your protection.

This bond insures, protects and compensates you if an employee of Ms.Q is guilty of theft.



Are Ms.Qís employees insured?

Yes, Ms.Q carries liability insurance. Liability insurance protects you and will cover damage to your home or property that is caused by Ms.Qís employees.



What area do you serve?

Sunshine Coast, Brisbane metro and Gold Coast.



How do you determine rates?

You can be assured that we are providing you with a great house cleaning value. We periodically review our house cleaning competitorís rates to insure that ours prices are competitive.

Our fees are based on the actual time it takes to clean your home in 1/4 hour increments. We have a 2 person, 1 hour minimum for each. The cleaning estimates we provide are based on the square metre, number of beds, baths, number of occupants, pets, etc.

Our rates, our guarantee and our dedication to you remain the same whether you book us for a one-time cleaning or sign up for weekly, bi-weekly, or monthly service.



Do you offer cleaning specials, discounts or coupons?

We sure do. Click here to view our house cleaning specials.



Do you require contracts?

Never.

We're happy to earn your business each time we clean, and we've built this company doing just that.



Do you bring the cleaning supplies and equipment?

You bet.

We arrive with all cleaning supplies and equipment necessary to make your home. We even bring our own freshly laundered soft cotton towels to clean with.

You'll be happy to know that many of our products are earth friendly and/or either unscented or low scented. If you'd like us to use your cleaning equipment or any special cleaning supplies, just let us know. We'd be happy to do so.



Will you send the same maids each time?

Of course. Just let us know your preference. We'll even rotate our teams at a clients request so they can be sure they have found just the perfect cleaning team for them.

Since we send out cleaning teams, if a person is sick or on vacation, you can be assured of seeing a familiar face.



Do I have to be home when you clean?

Not at all. In fact, many clients prefer to give us a key so we can clean when they are away.

All keys in our possession are given a code designation and are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.



Why does a one-time or first time house cleaning take longer than maintenance/routine house cleaning?

House cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards.

Depending on the initial level of grime and clutter, a first-time cleaning can take 1.50-2.0 times longer than your subsequent cleanings.

We do not charge a higher rate for one-time cleanings, (as do some companies) but it obviously takes longer to clean a tub or shower that has a lot of build up than a tub that's been cleaned frequently.

We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.



I've never had maid service, how do I get started?

Submit a cleaning quote request so you have an idea of the estimated cleaning time for your home.

Most people elect an initial deep cleaning to start, then switch to routine cleaning service at a frequency that suits them.

House cleaning is hard work, and a first cleaning or one-time cleaning is by far the most labour intensive as we are bringing a house up to sparkling clean.

After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness. A first time deep cleaning usually takes 1.50 to 2.0 times longer than a routine cleaning.

Some people prefer to start using the compressed routine cleaning time and a priority list. Since it can take quite a bit more time to get the entire home up to that first high level of cleaning perfection, we'll hit your priority areas first, and as we continue to come and clean your home, the little 'extras' that make up a deep cleaning will be rotated in, and eventually we will have your entire home sparkling. (Usually within 2-3 cleanings).

Note that we cannot guarantee that we will be able to complete all items you have listed on your priority list, or get the entire house cleaned if you elect to go with a fixed, compressed time limit for cleaning, but we will do the best job we can and clean as much as possible within your time limits.

Some clients enjoy service on a frequent basis, and have us clean only their high priority, high traffic areas. That's perfectly fine with us! Just tell us the amount of time, give us your list and we're good to go!

The difference between all these options is simply your desires and expectations. We'll start up your service any way you'd like, and we'll work as hard as we can on whatever type of cleaning you prefer. We're here to make your life easier, just let us know how we can start.

Rest assured, no matter how we start, we don't mess around with clean.



How do I prepare for my first cleaning?

First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Provide us with your pet instructions, keys, alarms or any other specific instructions about your household. If you have any trouble areas, or pet peeves, mention them prior to our visit so we can bring any special cleaning supplies required and be prepared to address these issues on our first visit.

It's fine to leave the cleaners a list, or you can email us at the office on any issue. We are happy to address even very specific items room by room. You can put your list out every time the maids come, especially if your needs or priorities change week to week.

Hands down, clutter is the #1 thing that slows us down.

Our house cleaners are ready to go right when we arrive. We really want to start on the dirty work, but first we have to pick up all the newspapers, magazines, the 500 Lego's and bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over that needs to be picked up and put away, before we even can start to clean.

Knick knacks are also known as clutter.

Now I realize that knick-knacks can be treasured above all else, but knick-knacks are clutter as well. The simple fact that you have all these little treasures means that extra dust and grime has built up in the general area. (It takes quite a bit of time to wipe down those 30 miniature vases on your shelf, so I'm pretty sure you do not clean it very frequently, if at all.)

We don't mind picking all the stuff up- don't forget we are getting paid for it. But it is not the most effective use of your money and the time we should be spending on the real reason you hired us to come to your home.

Does this make sense?

What task is more important to you? Picking up Tommy's legos and all of Danielle's clothes and the dishes strewn about in her room, or really scrubbing that dirty bathroom till it sparkles?

Of course, we do pick up all the clutter we find, it's part of our job. But be aware that it will cause your cleaning to take a longer if the amount of clutter is excessive.



What days do you work?

We are available to make your home shine Monday through Friday. Saturday's are available too, though our cleaning rate is slightly higher on the weekend.

Openings are available for either one-time, weekly, bi-weekly, or monthly cleaning services.



What time will you arrive?

We place reminder call or email the day before your scheduled house or office cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. 11ish).

Each of our cleaning team has 4-6 jobs scheduled each day. The clients scheduled before you, as well as traffic may sometimes impact the accuracy of our arrival time.

We make every attempt to arrive very close to our scheduled time, but some things are out of our control, so we ask for your understanding if we are running behind.

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.



Do you send an individual or a team of cleaners?

Mrs. Clean sends background checked employees. We most often send a 2 or 3 person cleaning team depending on the client's home size and personal preference.



Can I leave a note for the team?

Definitely yes.

It's a good idea to communicate either to the office or the house cleaning team if you want special attention to an area, or if you are pleased with the job or have concerns.

We contact all of our clients after their initial cleaning to ask for feedback. Every client has different wants, needs, and expectations, so the more communication the better.

Our employees strive to provide impeccable service, but we are human and misunderstandings happen occasionally.

We welcome the opportunity to improve our service to you.



How do I make my payment?

  • Payment is due at the time of service.
  • We accept cash, check, Visa, Master card, EFTPOs and Direct Deposit.
  • Returned checks are subject to a $40.00 processing fee.
  • If full payment is not received one week of service, billing clients are assessed an additional $15.00.
  • Late fees accrue at $19 per month for balances under $250, $39 per month for those above $250.




What if something was missed and I am unhappy with my cleaning?

Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge.

If something small was missed that you would just like to bring to our attention, please do send us feedback, call, email, or leave a note for the team the next time they come out.

But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don't hear from you, we will assume everything is well.

We welcome and encourage all feedback that will help us improve our service to you.



What if something valuable was broken when the maids cleaned my home?

We treat your home with as much care as if it was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify the office or the team so we do not risk damaging them.



What if I forget the team is coming to clean my home?

We call all our clients the day before the scheduled cleaning to remind them of their cleaning appointment.

If the team is dispatched, drives to your home, and we can't get in to clean, a $45.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation and employee wages as they travel to and from your home.

Please call us to cancel the cleaning prior to the scheduled day to avoid this charge.



Can I get a gift certificate?

Of course.

House cleaning is a wonderful gift. We provide gift certificates for house, office and apartment cleaning in any amount of time you desire. Just send us an e-mail and we'll get it set up right away.



Looking for employment?

Do you love to clean? We are always looking for cleaning professionals. Apply for a house cleaning job.



How often should I clean my carpets?

Your carpets should be professionally cleaned every 12 months. When cleaned and maintained correctly, the carpet life is extended. Your carpet will not be damaged if cleaned correctly and on a regular basis. It is the unseen bacteria, soils and allergens that cause the damage.



How soon can I walk on my carpet after cleaning?

Immediately, a professional carpet cleaner will clean the carpet fibres only. The backing, underlay or floorboards should not get wet



What furniture would be expected to be moved when I have my carpets cleaned?

Ms.Q will include furniture moving for the following items: tables and chairs, beds on wheels and light furniture that one technician could expect to move by himself.

Furniture that we don't move: bookcases, fish tanks, waterbeds, china cabinets, computers and delicate or fragile items.

It is always best to remove items to an area that is not being cleaned before we arrive.



What stains will be removed when I have my carpets cleaned?

A spot is a substance that is adhered to the carpet fibre, but has not become set.

A stain is more advanced and may have become set.

A professional carpet cleaner will remove all spots (food, grease, mud, etc) but will have more problems removing a set or permanent stain compared to a spot.

Quality Home carries a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc. If the stain has not set and become permanent, stain removal can be successful.



Will I be charged a cancellation fee if I cancel my booking?

We will not charge a cancellation fee if we have sufficient notice.- Generally the day before. We will charge a cancellation fee if you cancel when our technician is en route to your premises or you cancel on our arrival. Our cancellation fee is $45.00.